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Service Cloud Add Chat to the Salesforce Console Adding Chat fhat the Salesforce console enables agents and supervisors cat chat with customers and access other customer service tools in one place. Support agents use the Chat Console to send and receive messages. You have two options: use a guided setup flow or manually create a custom implementation. Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience.
See Also. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your polski chat.
With the Salesforce console, your agents and supervisors can access Chat and other Service Chah products in one place to provide customers fast and efficient customer service. Embedded chat windows are optimized for mobile browsers, so customers have porn chat rooms free frustration-free chat experience on every device. Select Include Chat in this App.
Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information. Use Embedded Naughty text pics to create a customizable chat window that customers use to get the help they need.
You can implement Chat almost entirely in Setup without writing code. When these four parts come together, they create one seamless web chat experience for your customers and support team.
However, Chat features several APIs that enable developers to fully customize the chat experience for your org. Click Save.
Choose the records or s that you west virginia chat rooms to open as subtabs of chat sessions in the chat workspace. After Chat is set up in the console, your agents can interact with chat customers. They can also run reports on cha chat session records to gain insight into how their agents are performing.
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Bots are your agents' allies—not their replacements. After you set up Chat, add glendale asian chat room to a Salesforce console app. Click Edit next to the name of the Salesforce console app in which you want to set up Chat. Optionally, if your Salesforce org has Knowledge enabled, select Include Suggested Articles from Knowledge in Chat to display the Knowledge One widget in the chat workspace.
The Chat Console and Omni-Channel are helpful for customer support supervisors, too. Omni-Channel routes chat requests to the right agent based on availability and qualifications. You can run multiple Salesforce apps at the same time.